I hate to add my voice to the chorus, but this has been my experience as well.  I still love Apple hardware, but the software has gotten progressively worse over the last few years.

The last few weeks have seen an explosion of discontent with the quality of the core apps of Apple’s iPhones, iPads and Mac computers — not only its OS X and iOS operating systems, but programs and services such as iTunes, Music, iCloud and Photos. Not only do the programs work poorly for many users, but they don’t link Apple devices together as reliably as they should. These complaints aren’t coming merely from users but several widely followed tech commentators who used to fit reliably in the category of Apple fans.

Source: Apple takes its eye off the ball: Why Apple fans are really coming to hate Apple software – LA Times